About Gamenetics

How Long Have You Been in Business?

Gamenetics has been in business since July of 2015. We began selling initially on eBay.

Where do you operate?

We operate out of Bangor, Maine in the US.

Do You Have Social Media or Other Content I Can Watch?

Yes, we do! We are very active on social media. Follow @gamenetics_ on TikTok, Instagram and Gamenetics on Facebook and YouTube.

Shopping, Shipping & Ordering

What forms of payment do you accept?

We offer a variety of payment methods including PayPal, Debt & Credit Cards, Amazon Pay and Apple Pay.

Are my payment details secure?

Yes, all information is secure. Whether you pay by credit card, PayPal or any other method, your information is secured and encrypted to protect it.

What are my shipping options?

We offer a variety of shipping options, all of which will be calculated based on where you live and what service you choose to ship with. We mostly offer USPS.

Where do you ship from?

We ship from our Bangor, Maine warehouse in the United States.

Do you ship internationally?

We ship internationally, upon checkout you will be asked to provide your information and shipping will be calculated to your country.

How can I track my order?

You can track your order by following the confirmation email you received upon purchase with the tracking number inside.

Why is my order taking so long to arrive?

Unfortunately sometimes shipping can take longer than expected on the part of the shipping companies. All our orders ship within 3-5 business days of ordering.

Where do I find my order number?

You can find your order number and tracking number in the confirmation email you received after your purchase.

How Long Does It Take to Ship?

Typically shipping with USPS priority mail will take 3-5 business days inside the US. Depending on what you selected for shipping, see USPS’ website for more details.

Returns, Refunds & Exchanges

How Do I Request a Refund?

If you would like to request a refund simply send an email that includes your order ID to info@gamenetics.com and we will start the process.

What is the Gamenetics Return Policy?

The standard Gamenetics return policy is 60 days.

How Long Have You Been in Business?

The standard Gamenetics return policy is 60 days.

Warranty

How long of a warranty does my controller come with?

Your standard warranty is 60 days. If you purchased the Gamenetics Membership tiers above the standard warranty you have a 12 month warranty along with all the other benefits.

How does your warranty work?

If your controller starts to have any issues within the warranty period then email us at info@gamenetics.com with your issue and your order number. If it is outside the warranty time frame, please email us and we will give you a quote on repairing the problem.

If I am Outside My Warranty Can You Still Repair My Item?

Yes, we have a send in service where you can request to have your controller fixed. If you’d like to do this send us an email to info@gamenetics.com and explain to us what is going on and include any photos and/or video showing the problem and we can start the process.

How Are Your Controllers Customized?

Our controllers are customized by using OEM controllers that you can purchase from your standard Walmart or Bestbuy along with custom painted parts. We then disassemble and assemble the new parts on the controllers and package them all up inside our Gamenetics packaging.

Can You Make Me a Customized Controller With My Own Design?

We are currently in the process of working to provide this kind of service in the near future, so stay tuned!

Products

What Do I Get When I Order a Controller?

When you purchase a controller from us it will come with a custom Gamenetics case, controller, box and a special gift on the inside.

Are Your Controllers 3rd Party?

No none of our controllers are made with any 3rd party hardware.